ScriptPro Service Call Highlights Customer Service Differences Among Automation Vendors

 Press Release, July 2005

ScriptPro Service Call Highlights Customer Service Differences Among Automation Vendors. ScriptPro Field Service Technician, Jake Hartmann, recently visited a Department of Defense (DoD) pharmacy for a service call. What seemed like a typical work day to Jake was recognized as superior customer service by Jerry Walker, the pharmacy manager at the DoD facility. Jake entered the pharmacy, sat his bags down, fixed ScriptPro's robotic prescription dispensing system, and then stayed in the pharmacy to monitor it.

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Happy Harry Discount Drug StoresMain at Locust PharmacySpalitto's PharmacyEl Tejon PharmacyFamily Practice ClinicMain at Locust PharmacySpalitto's PharmacyStarside DrugsEl Tejon PharmacyFamily Practice Clinic PharmacyFamily Practice Clinic PharmacyEl Tejon PharmacyHappy Harry Discount StoresMain at Locust PharmacySpalitto's PharmacyEl Tejon PharmacyFamily Practice Clinic PharmacyHappy Harry Discount StoresMain at Locust PharmacySpalitto's PharmacyStarside DrugEl Tejon PharmacyFamily Practice Clinic PharmacyMain at Locust PharmacySpalitto's PharmacyStarside DrugStarside DrugSP Central Workflow SystemSP Central Workflow System Tour - AnimatedSP StationSP CheckpointElectronic SignatureSP Mobile CheckpointScript ScannerNotice BoardWireless ScannerOverview Robotic Prescription Dispensing SystemsRobotic Prescription Dispensing SystemsSP 200 Robotics CabinetSP 100 Robotics CabinetSP 200 Electrical CabinetSP 100 Electrical CabinetSP 200 and SP 100 Control CenterRCMNew Robot in TownTelepharmacy part 1Telepharmacy part 2Minnesota 2020 Telepharmacy in Rural CommunitiesTelepharmacy Sterile Room Med Prep, Part 1Telepharmacy Sterile Room Med Prep, Part 2Telepharmacy Sterile Room Med Prep WorkflowOperations Manager Discussing Sterile Room Med PrepPharmacist Discussing Sterile Room Med PrepTech Discussing Sterile Room Med PrepCustomer ServiceInstallationReliability and UptimeIndependent StudiesAdvance the Outpatient PharmacyAmazing Customer ServiceBusiness Growth and Staff RetentionHigh Level Customer ServiceInventory SettingsPrescription Refills and Performance ReviewsReporting and Monitoring DetailsReports Track Staff Actions and FunctionsRobot Prints Chinese on Vial LabelsScriptPro Helps Grow BusinessScriptPro is GreatTechnology Helped PharmacyTechnology Helps RecruitmentTechnology Helps With Federal GrantsVacationsCalibrating a CellCell MaintenanceChange Out DrugsFilling Replenishing CellsNo Cross ContaminationLabelingLook at LabelForeign LanguageVial CappingVial Types and SizesDrug DatabaseInterfaceOperational FootprintPartial FillsRobotic ArmSafety and AccuracySP Central ReportsQuality Assurance ProcessCustom Order Dispensing CellsCustom Order Vial DispensersCustom-built Robotics CabinetCustom-built Electrical CabinetBurn-in ProcessCustom Built Bi-fold DoorsCustom-built Control CenterMock InstallationSite Development Visit OverviewInterface ConnectionChoosing Vials for ScriptPro RobotPharmacy Layout for ScriptPro RobotRobot Installation PlanRemarks From Matt on Site Development VisitScriptPro Robot InstallationTraining OverviewSystem MaintenanceChanging LabelsSystem Operating BadgesMachine View and Script ViewData StorageInterfacesCollating Control Center (CCC)Filling Medication Cells with New DrugsReturn to StockLow Cell Quantity WarningSP Operating Training (SPOT)Matt Comments on TrainingAmy and Michelle Comment on TrainingAngel and Susan Comment on TrainingLisa Comments on TrainingMatt discusses first day working with ScriptPro RobotSusan discusses first day working with ScriptPro RobotAngel discusses first day working with ScriptPro RobotMatt Discusses Working with ScriptPro RobotAmy Discusses Working with ScriptPro RobotSusan Discusses Working with ScriptPro RobotLisa Discusses Working with ScriptPro RobotAngel Discusses Working with ScriptPro RobotMichelle Discusses Working with ScriptPro RobotHandling TransitionEffect on StaffTime SavedEffect on Stress LevelOther Costs SavingsAdvantages to Daily OperationsInvest NOW in TechnologyHandle Higher VolumeEffects on Long-Term Care ProcessChains in Your AreaFuture ScriptPro Products?Tell Friends About ScriptProScriptPro Endorsement?When to Consider AutomationWhat can ScriptPro do better?Favorite/Hardest Part of ProcessCompare to Other RobotsObstacles signing contract?Any difference in Matt?Additional Comments From MattSusan Discusses Working With ScriptPro RobotLisa Discusses Working With ScriptPro RobotAngel Discusses Working With ScriptPro RobotBob Discusses Working With ScriptPro RobotMichelle Discusses Working With ScriptPro RobotRight Time for SP Central WorkflowSP Central WorkflowStaff Handles TransitionLess StressStaff CalmMatt Comments on SP Central Workflow SystemSusan Comments on SP Central Workflow SystemLisa Comments on SP Central Workflow SystemPatient's Rx StatusOrder CollatingBarcode ScanningSafety ImprovedVolume IncreasingLower OverheadStay in BusinessTime SavedElectronic SignatureLTC BusinessSP Central ReportsAuditsDelivery DriversLabel On DemandFavorite Feature of SP Central WorkflowUnexpected BenefitsSP Central Installation ProcessAdd SP Central Pharmacy Management System?SP Central Compared to OthersHow would you improve SP Central?Future Looks Good

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