“In 1998, we were in the midst of a severe pharmacist shortage. I realized that if a pharmacist left, I would be running my store by myself. I decided to invest in permanent help and purchased an SP 200. I have gotten excellent productivity from it over the years. The customer service from ScriptPro, keeping it up-to-date, is the key to its longevity. My script volume has gone up but I have kept my staffing level the same. Mostly, having the robot has saved wear and tear on me physically, and prolonged my career.”
Ted Smernes, R.Ph., Owner, Ceres Drug Store, Ceres, CA, December 1999
“Looking back 11 years ago, getting a ScriptPro robot and later SP Central Workflow, was definitely a worthwhile investment. The ROI is very good and the products are good quality. We originally looked for something to take the workload off the pharmacists and improve accuracy. We did that and continue to do so for 11 years and counting.”
David Vasenden, R.Ph., Owner, Don’s Pharmacy, Reno, NV, December 1999
“Back in 1999, ScriptPro helped us customize the way we use our automation, which streamlined our workflow and allowed us to provide better customer care. Our ScriptPro system still works today as it did 10 years ago thanks to the excellent and very responsive customer service at ScriptPro.”
Cheri Garvin, R.Ph., Owner, Leesburg Pharmacy, Leesburg, VA, December 1999
“I always thought that technology older than two years would be outdated, but the SP 200 system is kept up-to-date and continues to be an integral part of our productivity. We fill 400 to 500 prescriptions per day, and having the SP 200 is like being able to do two things at the same time. We’ve had it over 10 years and ScriptPro still takes care of any issue on the spot. No matter when we call, they can solve our problem.”
Zeke Bedolla, Pharmacy Manager, Olivehurst Drug Store, Olivehurst, CA, December 1999
“We started with the robot 10 years ago and added SP Central Workflow. Before ScriptPro, finding where a prescription is in the process of filling, faxing for refills, delivery status, etc., was very time consuming. The worst question we could get was ‘where is my script?’—because we spent so much of our time looking. The controls we have with ScriptPro, and the access to information, continue to be enormous benefits to our pharmacy.”
Steve Welch, R.Ph., Outpatient Pharmacy Manager,
Physicians Plaza Pharmacy, Decatur, IL, December 1999
“Our SP 200 runs as well today as it did 10 years ago because the ScriptPro technicians are the best in the industry. One time a power surge wiped out all of our computers on a Friday night and ScriptPro was standing at the door at 10:00 a.m. the next morning with a new computer.”
Jean Weaver, R.Ph., Pharmacy Manager, Tidewater Pharmacy, Mechanicsville, MD, December 1999
“When we purchased an SP 200 in 1998 there were other automation products on the market, but they were archaic. The price may be lower for other products but the cost is higher because ScriptPro is a superior product. Looking back over the past 10 years, I wish we had installed robots in more locations. In all the years we’ve had our robot we have had very little down time. If a part wears out, it’s here the next day and ScriptPro solves most problems remotely in just a few minutes.”
Gary Clauson, R.Ph., Outpatient Pharmacy Regional Manager, ANW Piper Pharmacy, December 1998