• ScriptPro Pharmacy Services Portal Guides Patients through the Prescription Process
  • Pharmacy Services Portal (PSP)

  • ScriptPro's Pharmacy Services Portal tracks patients from the time they choose to use your pharmacy through the completion of their prescription services.

    PSP allows patients to check in before they arrive at your pharmacy, such as at a physician clinic or online, automatically entering and prioritizing their orders within the workflow.

    In the pharmacy, the system calls patients to the pickup windows and displays patient service level statistics to pharmacy staff. 

    ScriptPro's SP Kiosk can be located in the pharmacy waiting area or in a physician clinic, allowing patients to drop off their new prescriptions, enter refill requests, and select the pickup time and location of their choice.

    PSP is integrated with SP Central Workflow and utilizes notice boards, kiosks, and ticket window displays. A variety of reports provide pharmacies insight into patient wait times, prescription filling, and more.

    PSP diagram

  • PSP Components to Help Manage the Time & Location for Customer Rx Pickup

  • Welcome Notice Board

    When patients arrive at the pharmacy waiting area, ScriptPro's Welcome Notice Board greets them with a pharmacy-configured welcome message, pharmacy video, and/or television program.

    ScriptPro's Welcome Notice Board can be configured to show: pharmacy messages, videos, and tv programs.
  • PSP SP Kiosk on

    SP Kiosk

    ScriptPro's SP Kiosk, a standalone kiosk located in the pharmacy waiting area, allows the patient:

    • to get a check-in ticket for pharmacy services
    • select a prescription pickup time and pharmacy location
    • request prescriptions for family members


    SP Kiosk prints a barcoded ticket, projects the patient wait time, and sends the data to SP Central Workflow System to prioritize and link the ticket with the patient's prescriptions.

    For added flexibility, an SP Kiosk also may be located in the physician clinic, allowing patients to select the time and location for their prescription pickup.

    The SP Kiosk includes a privacy filter on the screen to ensure patient check-in remains private.

  • SP Central Workflow Integration

    SP Central Workflow prioritizes tickets for processing and collates all prescriptions for the pharmacy staff to fill, verify, and dispense. Prescriptions can be expedited in the pharmacy based on the ticket priority.

    SP Central Workflow prioritizes tickets for processing and collates all prescriptions. SP Central Workflow prioritizes tickets for processing and collates all prescriptions.
  • PSP Prescription Dispensing on Pharmacy staff uses PSP Dispensing Queues to place automated ticket calls for dispensing.

    PSP Prescription Dispensing

    Pharmacy staff uses PSP Dispensing Queues to place automated ticket calls for dispensing. Tickets are queued and called for dispensing based on ticket priority.

  • Now Serving Notice Board

    ScriptPro's Now Serving Notice Board brings visible organization to the pharmacy waiting area by displaying which tickets are being processed at each pharmacy pickup window. It also can (option) play pharmacy videos or television programs.

    ScriptPro's Now Serving Notice Board brings visible organization to the pharmacy waiting area. ScriptPro's Now Serving Notice Board brings visible organization to the pharmacy waiting area.
  • ScriptPro's Ticket Window Display mounts above each pharmacy pickup window to show which ticket number is being processed.

    Ticket Window Display

    ScriptPro's Ticket Window Display mounts above each pharmacy pickup window so patients can easily see which ticket number is being processed at that window.

  • Ticket Statistics Notice Board

    Inside the busy pharmacy, ScriptPro's Ticket Statistics Notice Board broadcasts important operation metrics (wait times, number of queued tickets, etc.) in a large, easy-to-see, dashboard view.

    ScriptPro's Ticket Statistics Notice Board broadcasts important operation metrics in a dashboard view.
  • SPCW report 3

    Reporting Package

    PSP offers many reports to manage patient wait times and filling, including:

    • Number of patients served and # of prescriptions filled per technician or window
    • Patient wait time from kiosk check-in to prescription pickup
    • Average and maximum wait times by category
    • Tickets created versus tickets checked in

  • Resource Library

  • Downloads

    Download PDF files

  • Reports

  • Testimonials

    Busy urban pharmacy reduces customer wait time and stress on staff

    Starside Drugs, Customer Since 2002

    Busy urban pharmacy reduces customer wait time and stress on staff

    "The SP 200 is a steady worker, more reliable than people. Having the safety features of the robot and SP Central Workflow have increased our accuracy, too. We leave at the end of the day with confidence that we have dispensed accurately. With a staff that's not so tired, we have less chance for a human error.

    "We are filling more prescriptions with the same number of employees but our days are less stressful. The SP 200 and SP Central Workflow are good for our pharmacy and our customers."


    Bruce Smith Drugs holds staffing levels, reduces operating costs

    Bruce Smith Drugs, Customer Since 1999

    Bruce Smith Drugs holds staffing levels, reduces operating costs

    "In the industry, margins on prescriptions are being squeezed. ScriptPro has helped us keep dispensing costs down and reduced operating costs. We've remained profitable by cutting down on our workload and freeing up time for other activities, such as compounding."

    She added, "Our customers are happier because of our increased efficiency and accuracy. They're more at ease because they know their medications go through the safety checks in SP Central and their wait times are down."


     Brigham and Women’s safely dispenses prescriptions with SP Central Workflow

    Brigham and Women’s Hospital, Customer Since 2001

    Brigham and Women’s safely dispenses prescriptions with SP Central Workflow

    "We looked at several options and decided on ScriptPro. The SP 200 was the choice because of its compact size, speed, ease of use, and functionality.

    "One of the pharmacy department's goals was error reduction. So having a system that uses robotics and barcode scanning was vital to meeting this goal. It was also important to have complementary technology that would provide the same safety features in filling nonrobot dispensed medications. This is why we purchased the entire SP Central Workflow System."


    Click to see full list

  • Request More Information or Call 800.606.7628

  • ScriptPro incorporates robotics, workflow, and pharmacy management software within a unified architecture. We call this Perfect Integration-the complete solution for your pharmacy, engineered and supported by ScriptPro.

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