SP Central® Interactive
Voice Response

ScriptPro’s SP Central Interactive Voice Response (IVR) provides state-of-the-art IVR technology and customer service to your pharmacy. Using SP Central Pharmacy Management System, SP Central IVR Server and the Refill Telemanager IVR software, ScriptPro seamlessly integrates Workflow and Pharmacy Management with robust IVR capabilities.

The benefits include:

• Automated prescription refill orders available to patients 24/7
• Automated fax to doctor when prescription is not fillable
• Outbound refill reminder and pickup reminder calls
• Prescription pickup and delivery scheduling
• Detailed prescription statuses provided to patient, such as Ready for Pickup or Partially Filled and Ready for Pickup
• On-screen call log from past week
• On-screen message transcription and audio capability
• Directory menus for doctors and doctor call-holding announcements
• Order printing capabilities
• Workload distribution and call routing to different store departments
• Call routing to a live voice
• Standard or custom greeting messages
• Standard and custom reports
• Multilingual call menu options

ScriptPro’s IVR Workstation License allows the customer to access IVR features from any SP Central Pharmacy Management System workstation. ScriptPro products also support headphones to allow the pharmacy to manage IVR functions in a handsfree, non-disruptive manner. For SP Central Workflow customers, ScriptPro provides an interface to the Refill Telemanager IVR application. See reverse for IVR Server, license, and headphone specifications.