| |
Payson Apothecary, owned by Craig Mathews since 2005,
installed an SP 200 robot in 2006. He was familiar with
ScriptPro through a previous store and knew the robot was
accurate and reliable. Craig’s goal for his pharmacy was to
grow prescription volume without adding or training new
staff. Two years later, Payson Apothecary is now filling
100 more prescriptions per day.
Payson Apothecary
Customer Since 2006 |
Pharmacy Type: |
 |
Independent |
Prescription Volume: |
|
275 per day
|
Location: |
|
Payson, AZ |
Craig says he has three things to
tell other pharmacists who are
considering automation:
- If you are currently filling
between 150 and 180 scripts
per day, you should evaluate
dispensing automation for
your pharmacy.
- If you are trying to grow you
r
business but you can’t fill fast
enough and still provide the type of customer service
you want to provide, you need a robot to do the filling
for you. Staff is needed, too, but a robot keeps you
from being stressed and frees up time to provide the
good customer service that keeps people coming back.
- When you choose technology, choose a business
partner who will take care of you as soon as possible
when you have a problem. And that’s when you need
ScriptPro. ScriptPro spares nothing to keep your
pharmacy technology going.
“The customer service with ScriptPro has been
consistently good over the years. Pharmacists know the
difference between good and bad service and ScriptPro
provides good service.
“We fill a lot of controlled substances and used to keep
manual logs of what was dispensed. With the SP 200, the
technicians have more peace of mind with the controlled
drugs dispensed through the
robot. We get a perpetual
inventory with the SP 200 and
we have a correct count in real
time. Since dispensing is fully
documented, when people come
back claiming they didn’t get the
full amount, we can easily find
their prescription record, what
they received, and when they
received it.
“I will be getting SP Central Workflow and Point-of-Sale
from ScriptPro. I like the idea of only making one call
to get a solution when there is a technical problem. I’m
having trouble in another situation right now because I’m
the middle man between two companies. I have to figure
out which system is causing the problem, then get that
company to fix it. With ScriptPro, I look forward to their
Perfect Integration so I only have to make one phone call
and know we will be taken care of.”
Craig Mathews, Pharm.D., Owner |
SP 200
