| More Prescriptions Just Add Stress
“Spalitto’s has been in Kansas City for 70 years—I’m
the third generation. We have a loyal customer base.
Our script volume was increasing because a couple
of stores around us closed and
people were dissatisfied with
other options so they came to
Spalitto’s. At our store we are
very personable, offer good
customer service and we treat
people well.
“Then my customers noticed
that I wasn’t smiling because
I was so busy. My staff was
willing to work harder but
everyone was giving their best effort already. I got
to the point that I couldn’t pick up more business
because it would require my staff and me to work
even more hours. Hiring more people wouldn’t
work because we don’t have enough room. I needed
a way to help my long-term employees by taking
the stress off them and still be able to take in
additional business.
“So I decided to automate. I looked at other
automation products but some have no track record,
some you can’t calibrate the cells on-site and the
customer service was questionable.”
Spalitto’s Pharmacy
Customer Since 2003 |
Pharmacy Type: |
 |
Independent |
Location: |
|
Kansas City, MO |
Prescription Volume: |
|
400 per day |
ScriptPro Stood Out
“I asked other pharmacists and ScriptPro was always
recommended. From start to finish in the process,
every department I talk to at ScriptPro is A-1.
“After installation of the
robot, I went from having
one pharmacist and two techs
filling prescriptions to one
pharmacist and one tech. The
other tech is able to do all the
other activities that need to be
done—follow up with doctors,
clean old stock off the shelves,
restock greeting cards, etc.”
I Got My Life Back
“We can be a lot more productive ... and with less
stress. Our store was better from day one after
installing the SP 200. Working with it is like going
from a typewriter to a computer.
“In addition, the chance for errors is reduced using
ScriptPro. When you are busy, there are fewer
pharmacist checks. Now we run 55 to 60% of our
volume through the SP 200. When the workload on
people decreased the chance for errors decreased.
“Since ScriptPro, I have a life. I’m taking my family
on two vacations this year; I never would have done
that before ScriptPro.”
Pete Spalitto |
SP 200
