Starside Drugs is a busy, urban pharmacy with six
locations in New York City. Space is extremely
limited but traffic into the stores is high.
“My goal in looking for automation was to manage
the growing script volume without adding employees,
and to relieve the stress
on my current staff. When
the workload is high, the
employees are busy counting,
running around the pharmacy
filling prescriptions, and
answering the phone. A
hectic environment is hard on
the staff and not conducive
to customer service. If the
workplace is too stressful,
employees look for another job—I want my
employees to stay.
Starside Drugs
Customer Since 2002 |
Pharmacy Type: |
 |
Independent |
Prescription Volume: |
|
400-600 per day
|
Solution: |
|
SP 200 &
SP Central Workflow |
Location: |
|
Flushing, NY |
“I started with the SP 200 and it handles over 50% of
our prescription filling. With the robot filling
prescriptions, my staff spends less time counting, and
more time on customer and patient service. My staff
is happy and my customers are happy.
“The SP 200 is a steady worker, more reliable than
people. Having the safety features of the robot and
SP Central Workflow have
increased our accuracy, too.
We leave at the end of the
day with confidence that we
have dispensed accurately.
With a staff that’s not so
tired, we have less chance
for a human error.
“We are filling more
prescriptions with the same
number of employees but our days are less stressful.
The SP 200 and SP Central Workflow are good for
our pharmacy and our customers.”
Peter Koo |