Interactive Voice Response (IVR) - ScriptPro

  • Interactive Voice Response (IVR)

  • ScriptPro's SP Central Interactive Voice Response (IVR) provides state-of-the-art IVR technology and customer service to your pharmacy. Using SP Central Pharmacy Management System, SP Central IVR Server, and the Refill Telemanager IVR software, ScriptPro seamlessly integrates Workflow and Pharmacy Management with IVR capabilities.

    The benefits include:

    • Automated prescription refill orders available to patients 24/7
    • Automated fax to doctor when prescription is not fillable
    • Prescription pickup and delivery scheduling
    • Detailed prescription statuses provided to patient, such as Ready for Pickup or Partially Filled and Ready for Pickup
    • On-screen call log from past week
    • Voice messaging option for patients
    • On-screen message transcription and audio capability
    • Directory menus for doctors and doctor call-holding announcements
    • Order printing capabilities
    • Workload distribution and call routing to different store departments
    • Call routing to a live voice
    • Standard or custom greeting messages
    • Standard and custom reports
    • Multilingual call menu options

    ScriptPro's IVR Workstation License allows the customer to access IVR features from any SP Central Pharmacy Management System workstation. ScriptPro products also support headphones to allow the pharmacy to manage IVR functions in a hands-free, non-disruptive manner. For SP Central Workflow customers, ScriptPro provide an interface to the Refill Telemanager IVR application.

    IVR - calling to refill prescriptions

  • EHR Integration for Your Pharmacy

  • ScriptPro can implement a complete ambulatory pharmacy system that is integrated with your EHR. With four basic interfaces, ScriptPro's enterprise ambulatory pharmacy platform brings you the powerful and complete system you need! 

    In the chart below, ScriptPro manages all the functions to the right of the blue bar - we do it all!

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  • Testimonials

    ScriptPro Assists UK Healthcare with 5-Yr. Ambulatory Goal

    UK Healthcare, Customer Since 2011

    ScriptPro Assists UK Healthcare with 5-Yr. Ambulatory Goal

    "We invested in ScriptPro robotics and it's Pharmacy Management System. This is end-to-end systems integration at its best. We use their Enterprise Platform to centrally manage pharmacy operations and consolidate patient and drug information across our clinics. ScriptPro was more expensive, but we're seeing a great return on that tactical investment. When you're trying to make major changes and expand the role of pharmacy in an academic setting like ours, it's imperative to have a durable, highly functional infrastructure to support it all." 

    High Performance Pharmacy Management System Boosts Pharmacy

    Live Oak Pharmacy, Customer Since 2009

    High Performance Pharmacy Management System Boosts Pharmacy

    According to Reggie, "SP Central Pharmacy Management offers many features that make our processes easier, yet much more secure, because every step is tracked. It groups the patient's order together during data entry, technician filling, pharmacist verification, and point of sale to ensure all the prescriptions stay together and leave with the patient. It also gives a detailed status for each prescription within the patient order, such as On Hold for Prior Auth, Refill Too Soon, Partial Fill, Out of Stock, Verified, or Waiting in Will Call bins.

    "ScriptPro makes it so easy to run dual or multiple inventories, such as 340B, because inventory management happens behind the scenes. Each script is assigned an inventory, i.e. 340B or regular, at the point of entry. At the end of the month I get a report showing all 340B prescriptions as well as prescriptions from regular inventory."

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  • Request More Information or Call 800.606.7628

  • ScriptPro incorporates robotics, workflow, and pharmacy management software within a unified architecture. We call this Perfect Integration-the complete solution for your pharmacy, engineered and supported by ScriptPro.

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