Interactive Voice Response (IVR) - ScriptPro

  • Interactive Voice Response (IVR)

  • ScriptPro's SP Central Pharmacy Management System works with OmniSYS's Fusion-Rx interactive voice response (IVR) to provide a single, integrated solution that manages pharmacy operations and handles inbound calls. Now you can provide a high-quality, meaningful experience to your patients when they call your pharmacy. All IVR refill requests are posted directly to the SP Central work queue so you can efficiently manage your pharmacy workload from a single system.

    The benefits include:

    • IVR can answer only pharmacy calls or full store
    • Advanced text-to-speech capabilities provide patient name and drug name(s)
    • Patients are presented with real-time status of each prescription, such as ready for refill, no refills, expired, too soon, etc.
    • If a prescription is expired, patients can request that the pharmacy contact their doctor
    • Automatically fax authorization to doctors not enrolled in e-prescribing
    • Option to record prompts in your own voice or use auto attendant
    • Add custom messaging about wellness campaigns such as flu shots, etc.
    • Secure voicemail with separate doctor, patient, and prescription mailboxes
    • Add notes, view caller ID information, and search for messages
    • Web-based dashboard provides insight into utilization including refill volume, caller transfer destinations, and calls per hour 

    A wide range of telephony environments are supported including VoIP and traditional analog phone systems. You can host the application in your pharmacy or in the cloud, based on your preferences and telephony environment.

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  • EHR Integration for Your Pharmacy

  • ScriptPro can implement a complete ambulatory pharmacy system that is integrated with your EHR. With four basic interfaces, ScriptPro's enterprise ambulatory pharmacy platform brings you the powerful and complete system you need! 

    In the chart below, ScriptPro manages all the functions to the right of the blue bar - we do it all!

  • Request More Information or Call 800.606.7628

  • ScriptPro incorporates robotics, workflow, and pharmacy management software within a unified architecture. We call this Perfect Integration-the complete solution for your pharmacy, engineered and supported by ScriptPro.

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