Interactive Voice Response (IVR) - ScriptPro

  • Interactive Voice Response (IVR)

  • ScriptPro's SP Central Pharmacy Management System works with OmniSYS's Fusion-Rx interactive voice response (IVR) to provide a single, integrated solution that manages pharmacy operations and handles inbound calls. Now you can provide a high-quality, meaningful experience to your patients when they call your pharmacy. All IVR refill requests are posted directly to the SP Central work queue so you can efficiently manage your pharmacy workload from a single system.

    The benefits include:

    • IVR can answer only pharmacy calls or full store
    • Advanced text-to-speech capabilities provide patient name and drug name(s)
    • Patients are presented with real-time status of each prescription, such as ready for refill, no refills, expired, too soon, etc.
    • If a prescription is expired, patients can request that the pharmacy contact their doctor
    • Automatically fax authorization to doctors not enrolled in e-prescribing
    • Option to record prompts in your own voice or use auto attendant
    • Add custom messaging about wellness campaigns such as flu shots, etc.
    • Secure voicemail with separate doctor, patient, and prescription mailboxes
    • Add notes, view caller ID information, and search for messages
    • Web-based dashboard provides insight into utilization including refill volume, caller transfer destinations, and calls per hour 

    A wide range of telephony environments are supported including VoIP and traditional analog phone systems. You can host the application in your pharmacy or in the cloud, based on your preferences and telephony environment.

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  • EHR Integration for Your Pharmacy

  • ScriptPro can implement a complete ambulatory pharmacy system that is integrated with your EHR. With four basic interfaces, ScriptPro's enterprise ambulatory pharmacy platform brings you the powerful and complete system you need! 

    In the chart below, ScriptPro manages all the functions to the right of the blue bar - we do it all!

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  • Testimonials

    ScriptPro Assists UK Healthcare with 5-Yr. Ambulatory Goal

    UK Healthcare, Customer Since 2011

    ScriptPro Assists UK Healthcare with 5-Yr. Ambulatory Goal

    "We invested in ScriptPro robotics and it's Pharmacy Management System. This is end-to-end systems integration at its best. We use their Enterprise Platform to centrally manage pharmacy operations and consolidate patient and drug information across our clinics. ScriptPro was more expensive, but we're seeing a great return on that tactical investment. When you're trying to make major changes and expand the role of pharmacy in an academic setting like ours, it's imperative to have a durable, highly functional infrastructure to support it all." 


    High Performance Pharmacy Management System Boosts Pharmacy

    Live Oak Pharmacy, Customer Since 2009

    High Performance Pharmacy Management System Boosts Pharmacy

    According to Reggie, "SP Central Pharmacy Management offers many features that make our processes easier, yet much more secure, because every step is tracked. It groups the patient's order together during data entry, technician filling, pharmacist verification, and point of sale to ensure all the prescriptions stay together and leave with the patient. It also gives a detailed status for each prescription within the patient order, such as On Hold for Prior Auth, Refill Too Soon, Partial Fill, Out of Stock, Verified, or Waiting in Will Call bins.

    "ScriptPro makes it so easy to run dual or multiple inventories, such as 340B, because inventory management happens behind the scenes. Each script is assigned an inventory, i.e. 340B or regular, at the point of entry. At the end of the month I get a report showing all 340B prescriptions as well as prescriptions from regular inventory."


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  • Request More Information or Call 800.606.7628

  • ScriptPro incorporates robotics, workflow, and pharmacy management software within a unified architecture. We call this Perfect Integration-the complete solution for your pharmacy, engineered and supported by ScriptPro.

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