Pharmacy Technology That Works - ScriptPro

  • ScriptPro Department Services

  • ScriptPro offers game-changing automation and technology solutions for retail and outpatient pharmacy. Then we back it all with services and support at every stage to ensure that your investment works for you. 

    Our System Implementation teams walk pharmacies through planning and preparation so that their automation systems work smoothly and serve their needs starting with the first fill.  

    Installation and Training teams are there to make sure your new equipment is up and running exactly the way you want it, and that your staff is ready to take full advantage of ScriptPro technology.

    ScriptPro's Customer Service organization is available 24x7x365 to answer all your questions and respond immediately as any issues may arise.

    The Industry Data Resources division makes sure that ScriptPro's extensive drug database remains comprehensive and fully up-to-date, so that ScriptPro pharmacies will always work with the best and most complete data. 


  • Sales

    ScriptPro Sales representatives are committed to helping you find the best automation solutions for your pharmacy.

    Once they evaluate your goals and needs they will present you with options for gains in efficiency and performance that help you run your business at the highest standards in the industry.

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  • System Implementation image

    System Implementation

    The System Implementation team works closely with each customer to plan and coordinate the installation and initial startup of every ScriptPro system.

    The planning process includes a series of conference calls, an on-site visit and regular communication allowing the Project Manager to assess the pharmacy and make recommendations for optimal equipment placement and integration of the system into the pharmacy's workflow.

    Installation preparation includes evaluation and review of electrical, data, and network services as well as discussion of the system interfaces that are required for a successful implementation.

  • Installation

    ScriptPro Installation Technicians deliver and install pharmacy automation equipment on time and set it up to meet a pharmacy's specific needs.

    Our technicians are highly trained and ready to handle any challenging situations that may arise and complete installation within a prescheduled timeframe.

    All equipment is calibrated to the same standards used in ScriptPro manufacturing and testing processes.

    Most installations can be completed during normal pharmacy business hours without disrupting pharmacy workflow.

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    On-Site Training

    After installation, a ScriptPro Trainer works on-site to train pharmacy staff and oversee the transition to a new pharmacy workflow.

    Trainers conduct hands-on training sessions for small groups to ensure that everyone has a clear understanding of the system.

    They also evaluate pharmacy workflow and offer insights and suggestions for improvement.

  • Customer Service

    ScriptPro offers an all-inclusive, unparalleled Customer support package with the purchase or lease of any ScriptPro system.

    Staff technicians are available toll-free 24 hours a day, 365 days a year for personalized technical support and operational guidance.

    Customer Service can connect securely with ScriptPro systems anywhere in the world to assist with:

    • trouble-shooting
    • problem solving
    • on-the-spot training 

    Automated updates of the drug database are included in the support package.

    Field technicians perform periodic on-site preventive maintenance to optimize system performance and reduce downtime.

  • ScriptPro's Data Resources Department manages medication data and images for the most accurate and up-to-date information.

    Industry Data Resources

    ScriptPro's Industry Data Resources group manages medication data and images to ensure that ScriptPro pharmacies have the most accurate and up-to-date information available to aide them in their pharmacy practice.

    ScriptPro's proprietary database helps the thousands of pharmacies using ScriptPro automation to dispense and verify medications with full confidence that they are working from accurate and timely drug data.

    "ScriptPro does an exceptional job of keeping current product information in its database for the thousands of pharmacies using ScriptPro automation to dispense and verify prescriptions."   -ScriptPro Customer

  • Research and Design

    ScriptPro robots are designed to stand up to the stresses of a busy pharmacy practice. We understand the reasons that robots fail, and came up with many important solutions.

    We developed a unique system of modular wiring, based on systems developed for aircraft, so that cabling problems are rare and easy to resolve. Competitors' robots use conventional point-to-point wiring that is less suited for long-term wear and can leave complicated challenges for service personnel. 

    We also found that some parts, such as sensors, fail more than others. While it is necessary for our robots to use some sensors, we found more durable and higher value options wherever possible. A ScriptPro robot has 11 sensors. Some of our competitors have hundreds of sensors.

    ScriptPro pharmacy robots are designed to stand up to the stresses of a busy pharmacy practice.
  • ScriptPro's manufacturing quality assurance process combines standardized and functional testing, customer specific configuration and end-user testing.


    ScriptPro's manufacturing quality assurance process combines standardized and functional testing, customer specific configuration and end-user testing. These processes are all conducted at our headquarters in Mission, Kansas, USA.

    Parts are tested individually before assembly, after assembly, and again before robots are installed. We customize robots during manufacturing to meet the particular needs of our clients.

    At installation, we conduct a final round of testing to be sure that your robot will be 100% operational from the first day you start using it.

  • Request More Information or Call 800.606.7628

  • ScriptPro incorporates robotics, workflow, and pharmacy management software within a unified architecture. We call this Perfect Integration-the complete solution for your pharmacy, engineered and supported by ScriptPro.

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