About ScriptPro

ScriptPro is a pharmacy technology company founded in 1994 with its corporate headquarters in the Kansas City area.

Our Story

The company’s initial product, the SP 200 Robotic Prescription Dispensing System, pioneered the use of robotics in community pharmacies. Today, ScriptPro offers a comprehensive line of over 150 pharmacy automation and management system products that have revolutionized pharmacy operations in the U.S., Canada, and many other countries.

ScriptPro products operate in thousands of independent, chain, hospital, supermarket, and government pharmacies. Many large chain pharmacies have standardized operations around the ScriptPro robotic model. Leading hospitals in the U.S. and around the world use ScriptPro systems to ensure accuracy and patient safety. Over 300 Veterans Administration and public health system hospitals rely on ScriptPro robotics-enabled workflow systems to care for their patients. The Department of Defense deploys ScriptPro telepharmacy equipment at bases throughout the world to make pharmacists available wherever needed.

ScriptPro has grown through invention and product development, rather than through acquisition. It owns the core technologies utilized, and manufactures, sells, installs, and supports all of its products.

ScriptPro has been honored with numerous awards for outstanding service to the pharmacy industry, its customers, and the community. The U.S. Food and Drug Administration uses ScriptPro to provide and operate an internal drug information system, which covers all prescription and over-the-counter drug products available for human use in the United States. ScriptPro also provides emergency dispensing services under the HHS/ CDC Strategic National Stockpile Program.

Mike Coughlin is the founder of ScriptPro, and president, CEO, and CFO of the company. His vision for “Perfect Integration” for pharmacy systems puts the company at the forefront of the industry.

President, CEO & CFO

President, CEO & CFO

Mike Coughlin

Mike Coughlin, BS, MS, MBA, CPA, founded ScriptPro in 1994, and is president, CEO, and CFO. After receiving degrees in physics and business from St. Louis University and Ohio State University and doing preliminary research work for Bell Telephone Laboratories, Mike Coughlin started his career in Palo Alto, CA, with Hewlett-Packard where he served as Manufacturing Operations Manager for H-P's startup Microelectronics operations. A native of Topeka, KS, he returned to the Midwest in 1973 and entered into management consulting with the Kansas City office of Arthur Andersen & Co., then one of the "big five" accounting firms. As a specialist in manufacturing systems, he became a Manager in the firm and also obtained his Certified Public Accountant designation.

In 1976, Coughlin started MEC Management Company, an accounting, business development, and systems integration practice. In 1994 he founded ScriptPro, a pharmacy automation company, with the initial mission of developing the first robotic prescription dispensing system for community and outpatient pharmacies. He continues to lead ScriptPro in pioneering comprehensive hardware and software platforms that prevent medication errors and improve patient care and financial performance in over 7,000 pharmacies worldwide.

Working with industry leaders, Coughlin promotes the value of community and ambulatory pharmacy in the healthcare system. He serves on advisory boards, speaks to industry groups and political leaders, and is frequently quoted in the press on subjects ranging from pharmacy automation to business development.

I've always had a strong desire to make things work well. Whether it's running ScriptPro, manufacturing the SP 200, or developing our "perfect integration" model for pharmacies, I enjoy contributing to the mechanisms and processes that make enterprises like yours and ours really work.
We truly appreciate that you, our customers, have given us the opportunity to provide systems and services that you depend on every day to run your business. It's a privilege to have your trust, and a responsibility that we are honored to shoulder.
Many of you visit ScriptPro and say you sense excitement and energy here. The true source of that feeling is you. Our desire to earn your trust and confidence is a powerful, motivating force. We like doing that job.
Thanks again for choosing ScriptPro as your automation partner.
Mike Coughlin
President, CEO and CFO
ScriptPro 

Leadership team

Leadership team

William J. Thomas
Executive Vice President and Chief Operating Officer
Sherry Coughlin
Executive Vice President and Director of Facilities Design
Tracy I. Thomas
Executive Vice President and Director of Field Operations
Claire P. Cunningham
Executive Vice President and Director of Customer Care
Ronald A. Leonard
Vice President, Engineering
Jeffrey P. Knight
Vice President, Software Development
Matt Wigdahl
Vice President, Software Technology
Christopher A. Duffy
Vice President, Information Services and Chief Information Officer
Shafi U. Shilad
Vice President, Business Development