ScriptPro: Tell us about your experience with other robot/pharmacy automation vendors before choosing ScriptPro?
Condo: We built the store knowing from the beginning we would automate for safety and accuracy, but we started with pharmacy automation—a robot and pharmacy management system—from other companies. Unfortunately, the systems never worked right, and we had interface issues that were never resolved and significant miscounts from the robot. For years we had to double count every prescription from the other vendor’s robot because of miscounts.
ScriptPro: When did you make the switch to ScriptPro and what was your initial experience when you started using ScriptPro systems?
Condo: In 2011, we made the switch to ScriptPro and its Perfect Integration model. The barcode scanning technology of SP Central Workflow for safety and accuracy is huge. SP Central Pharmacy Management System reporting and the inventory management tools are great for 340B prescriptions. And, we see a noticeable time savings and better dispensing accuracy with the SP 200.
“The SP 200 Robotic Prescription Dispensing System and Perfect Integration have allowed us to reallocate employee time. This gives our staff more time for patients.”
ScriptPro: Can you tell us about one of your favorite features after having had ScriptPro systems for a while?
Condo: The access to claim data is an invaluable feature. If a prescription is rejected by a third party and we are told that ‘field XYZ’ is wrong, before we would have no idea what ‘field XYZ’ referred to. But ScriptPro allows us to search for the field and correct the information when appropriate, allowing the script to be approved for payment.