John Wiley, R.Ph., owner of Wiley’s Pharmacy in Quarryville, PA, believes that automation is the key to success for the pharmacy industry. Looking back, he doesn’t know how he and his staff ever got along without it!
According to Wiley, without the SP 200 his business wouldn’t be nearly as efficient. With increased productivity there is more time for customer care.
Wiley says, “Customer service can separate independents from chains. Automation allows us, as an independent store, to provide even better customer service.”
Automation provides more time for other essential services offered by Wiley’s, including immunizations, flu shots, and medication therapy management (MTM).
Wiley is also impressed by ScriptPro’s excellent customer service.
He notes, “I wish my computer software company had the customer service that ScriptPro has. They are very knowledgeable, very helpful – I have never experienced a level of service like yours. ScriptPro is proactive rather than reactive.”