‘ScriptMon’ Proactive Monitoring Launched to Better Support Our ScriptPro Customers

ScriptPro Customer Service strives to consistently deliver fast, efficient help to our valued customers. In support of this, we recently launched ‘ScriptMon,’ a proactive monitoring system. ScriptMon monitors a customer’s critical services and processes, and reports back to Customer Service with a “heartbeat” message to confirm system health. When a monitored system starts failing, an email is sent to our 24x7x365 Customer Service staff to fix the problem proactively.

Some of the processes and services ScriptMon monitors are:

• Primary system operations such as printing services, claims processing, and payment processing
• Disk space health on primary servers
• Database backups
• Temperature
• Remote Access Server status

With ScriptMon, our Customer Service team no longer needs to wait for a call from a customer when an issue arises. Instead, we can fix a problem before customers even knew they had one.

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